lt99 Privacy Policy
Your data belongs to you. This policy explains exactly what lt99 collects, why we collect it, how it is kept secure, and what rights you hold as a registered player in Bangladesh.
lt99 is committed to handling your personal data with care and transparency. We are an internationally licensed online gaming platform serving the Bangladesh market, and we understand that players trust us with information that matters — their identity, financial details, and transaction history. This policy is our formal commitment to treating that information responsibly. We do not collect data we do not need, we do not sell your data, and we do not share it with advertisers.
This policy is written in clear English so that every Bangladesh player can understand it without legal expertise. The formal legal basis for our data practices is set out in the sections below. If you have questions about anything in this policy, you can reach the lt99 support team using the contact details on this site.
1. Information We Collect
The categories of personal data lt99 collects from registered players and site visitors.
Registration and Identity Data
When you register an account at lt99, we collect your mobile phone number, date of birth, and the password you create. Where identity verification (KYC) is required, we may also collect your full name, a copy of your national ID card (NID) or passport, and confirmation that the mobile financial services account used for deposits is registered in your name. This data is collected to verify your identity, confirm your age (21+), and comply with anti-money laundering obligations.
Transaction and Financial Data
We record all deposit and withdrawal transactions made through your lt99 account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount in BDT, the reference number issued by the payment provider, and the date and time of the transaction. We do not store your full bKash or Nagad PIN — those credentials remain with the mobile financial service provider.
Gaming Activity Data
We maintain records of your betting and gaming activity on the lt99 platform, including the games played, bet amounts, outcomes, bonus usage, and session timestamps. This data is used to settle bets, calculate balances, resolve disputes, and generate your account history viewable in your dashboard. It is also used in aggregate, anonymised form to improve platform performance and game selection.
Technical and Device Data
When you access lt99, our servers automatically collect your IP address, device type and browser, operating system, and the pages you visit in sequence. This data is used for security monitoring, fraud detection, and platform performance analysis. We do not use this data to build advertising profiles.
2. How We Use Your Information
The specific purposes for which lt99 processes your personal data.
lt99 processes your personal data only for the purposes described in this policy. We do not use your data for purposes that are incompatible with the reason it was collected. The primary purposes for which we use your data are described in the cards below.
Account Management
To create and maintain your lt99 account, verify your identity, process your registration, and communicate about your account status — including security alerts, withdrawal confirmations, and policy update notices.
Payment Processing
To process deposits received via bKash, Nagad, Rocket, and Upay; to verify that payment sources are registered in your name; to process withdrawal requests to your designated BDT wallet; and to maintain financial records as required by law.
Security and Fraud Prevention
To monitor account activity for signs of fraud, money laundering, bonus abuse, or unauthorised access; to investigate suspicious transactions; to enforce the prohibitions in the Terms and Conditions; and to comply with AML obligations applicable to online gaming platforms.
Platform Improvement
To analyse aggregated, anonymised usage data to identify performance issues, understand how Bangladesh players navigate the platform, improve game selection, and optimise the payment flow for Bangladesh mobile financial services.
Customer Support
To respond to support requests, resolve account disputes, action responsible gaming requests including self-exclusion and deposit limit changes, and maintain a record of communications for quality assurance and dispute resolution purposes.
3. Legal Basis for Processing
Why lt99 is legally entitled to process your personal data.
lt99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity. We rely only on legitimate legal grounds and do not process data without a clear justification.
4. Data Sharing and Disclosure
Who lt99 shares your data with and under what circumstances.
lt99 does not sell your personal data to any third party. We do not share your personal data with third-party advertisers, data brokers, or marketing networks. Your data is not used to build consumer profiles for resale. The limited categories of third parties with whom we share data are described below, and data is shared only to the extent necessary for the stated purpose.
Where data is shared with third parties, lt99 requires those parties to handle the data in accordance with applicable data protection standards and not to use the data for their own purposes beyond the scope of the service they provide to lt99.
Game Providers
When you play games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token and basic account data (player ID and balance) is passed to the provider's game server to run the session. Game providers do not receive your identity documents, phone number, or payment details. They operate under their own data handling obligations as part of their licensing.
Payment Service Providers
When processing deposits and withdrawals via bKash, Nagad, Rocket, or Upay, transaction data — amount, reference number, and account identifier — is exchanged with the respective payment provider as technically necessary to complete the transaction. lt99 does not receive your mobile banking PIN or password.
Legal and Regulatory Authorities
lt99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or a valid legal order. In such cases, lt99 will disclose only the minimum data required to comply with the legal obligation and will, where permitted by law, notify the affected player that a disclosure has been made.
5. Payment Data and Mobile Financial Services
How lt99 handles payment data specific to Bangladesh mobile financial services.
The majority of lt99 players in Bangladesh use mobile financial services — primarily bKash, Nagad, Rocket, and Upay — for deposits and withdrawals. When you make a deposit via one of these services, the transaction reference number issued by the mobile financial service provider is passed to lt99 to confirm the payment. lt99 records this reference number, the deposit amount, and the timestamp alongside your account record. We do not store your bKash or Nagad PIN, your mobile banking password, or your full wallet account number beyond the last four digits used for account matching.
All payment data stored by lt99 is encrypted at rest and in transit using 256-bit SSL encryption. Access to payment records is restricted to authorised lt99 personnel and is subject to internal access controls and audit logging. If you believe your payment data has been misused or compromised, contact lt99 support immediately.
6. Data Retention
How long lt99 keeps different categories of your personal data.
lt99 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. After the applicable retention period, data is securely deleted or anonymised so that it can no longer be attributed to any individual.
These retention periods reflect a balance between our operational needs, our legal obligations including AML record-keeping requirements, and your right not to have your data held indefinitely. If you request deletion of your account, we will delete or anonymise your data to the maximum extent permitted by our legal obligations within 30 days of the request being actioned.
7. Data Security
The technical and organisational measures lt99 uses to protect your personal data.
lt99 takes data security seriously. We apply a combination of technical controls, operational procedures, and staff training to protect your personal data against unauthorised access, loss, or disclosure. No security measure is perfect, but we apply industry-standard protections and review them on a regular basis.
Encryption in Transit and at Rest
All data transmitted between your device and the lt99 platform is encrypted using 256-bit SSL/TLS. Data stored on our servers — including account records, transaction histories, and KYC documents — is encrypted at rest. Encryption keys are managed securely and rotated on a scheduled basis.
Access Controls
Access to systems holding personal data is restricted to authorised lt99 personnel on a need-to-know basis. All access is logged and subject to regular audit. Privileged access such as database administrator access requires multi-factor authentication and is subject to enhanced review.
Breach Response
lt99 maintains an incident response procedure for data security breaches. In the event of a breach that affects your personal data and poses a risk to your rights, lt99 will notify affected players within a reasonable timeframe and take immediate remedial action to contain the breach and prevent further exposure.
8. Cookies and Tracking Technologies
How lt99 uses cookies and similar technologies on the platform.
lt99 uses cookies and similar local storage technologies to operate the platform effectively, maintain your login session, and remember your preferences. We do not use third-party advertising cookies or cross-site tracking technologies that follow you across the web.
Most modern mobile browsers allow you to control cookie settings through the browser's privacy settings menu. Disabling strictly necessary cookies may prevent the platform from functioning correctly. Disabling analytical or preference cookies will not prevent you from using the platform but may affect your experience.
Strictly Necessary Cookies
These cookies are essential to provide the platform's core functions — maintaining your logged-in session, preserving your account state between pages, and preventing cross-site request forgery. They cannot be disabled without breaking core functionality. No personal data beyond a session token is stored in these cookies.
Analytical Cookies
We use first-party analytical cookies to understand how players use the lt99 platform — which pages are visited most, where navigation difficulties occur, and how game categories perform. This data is collected in aggregate and is not linked to your personal identity. It is used solely to improve the platform.
Preference Cookies
These cookies remember your platform preferences such as your last-used game category so that you do not have to reset them on every visit. They store no financial or identity data and expire automatically after a reasonable period of inactivity.
9. Your Rights
The rights you have over your personal data held by lt99.
As a registered lt99 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact lt99 support using the contact details on this site. lt99 will respond to valid data rights requests within 30 days.
Right of Access
You may request a copy of the personal data lt99 holds about you. lt99 will provide this in a structured, readable format within 30 days of a valid request. We may ask you to verify your identity before providing this information.
Right to Rectification
If you believe that personal data lt99 holds about you is inaccurate or incomplete, you may request that it be corrected. You can update basic account details directly from your account settings. For data held in KYC records, contact support with documentary evidence of the correct information.
Right to Erasure
You may request that lt99 delete your personal data. This right is not absolute — lt99 may be required to retain certain data, particularly financial transaction records, for legal reasons beyond the period you request. Where we cannot fully action a deletion request, we will explain why and delete all data we are able to delete.
Right to Restriction
You may request that lt99 restrict the processing of your personal data in certain circumstances — for example while a rectification request is under review, or where you have objected to processing and we are assessing that objection. During restricted processing, lt99 will continue to store your data but will not process it beyond what is strictly necessary.
Right to Object
You may object to lt99 processing your personal data where that processing is based on legitimate interests. If you object, lt99 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests. You also have the right to object to your data being used for direct marketing at any time, and lt99 will honour that objection immediately.
10. Minors and the 21+ Rule
lt99's strict policy on data belonging to persons under 21.
lt99 is strictly for adults aged 21 and above. We do not knowingly collect or process personal data belonging to persons under 21. If lt99 discovers that an account has been created by or on behalf of a person under 21, the account will be suspended immediately, any funds held will be handled in accordance with applicable law, and all personal data associated with the account will be deleted to the extent permitted by our legal obligations. If you are a parent or guardian and believe that a minor has accessed lt99 or created an account, contact lt99 support immediately.
11. Third-Party Services and Links
How third-party services integrated into lt99 relate to this Privacy Policy.
The lt99 platform integrates game content from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game from one of these providers, you are interacting with that provider's software, which is governed by the provider's own data handling practices. lt99 is not responsible for the privacy practices of third-party game providers. We recommend reviewing the privacy documentation of any provider whose software you use.
Payment service providers — bKash, Nagad, Rocket, Upay, and partner banks — operate under their own privacy policies and regulatory frameworks. When you authorise a payment through one of these services, you are interacting with that provider's systems. lt99 receives only the transaction confirmation data described earlier in this policy. For details on how these providers handle your data, refer to their respective privacy policies.
12. Changes to This Privacy Policy
How and when lt99 may update this Privacy Policy.
lt99 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make a material change to this policy, we will update the Last Updated date at the top and, where the change significantly affects your rights, we will make reasonable efforts to notify you directly — for example by sending a notification to your registered phone number.
Continued use of the lt99 platform after a policy update constitutes acceptance of the revised policy. If you do not agree with a material change, you may contact lt99 support to close your account and request return of any withdrawable balance. We encourage you to review this page periodically to stay informed about how we handle your data.
13. Contact and Data Rights Requests
How to reach lt99 for privacy-related queries or to exercise your data rights.
If you have questions about this Privacy Policy, want to exercise any of your data rights, or wish to report a data security concern, contact the lt99 support team using the email address shown in the footer of this page. lt99 will acknowledge your request within 3 business days and provide a substantive response within 30 days.
Email Contact
Contact the lt99 support team at the email address shown in the footer of this page. Do not include sensitive personal data such as your full NID number or financial account details in an initial enquiry — the support team will guide you through a secure process for providing any required documentation.
Response Timelines
lt99 aims to acknowledge all privacy-related requests within 3 business days (Bangladesh Standard Time, UTC+6). A full substantive response — including provision of requested data, confirmation of deletion, or outcome of a rectification review — will be provided within 30 calendar days. For complex requests requiring additional time, lt99 will notify you of the expected completion date before the 30-day period expires.
Privacy at a Glance
The four most important things to know about how lt99 handles your data.
We Never Sell Your Data
lt99 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is used only to operate your account and comply with legal obligations.
256-bit SSL on Every Connection
All data exchanged between your device and lt99 is encrypted using 256-bit SSL/TLS — the same standard used by international banks. Your bKash and Nagad transaction references are stored with encryption at rest.
You Control Your Data
You have the right to access, correct, restrict, object to, or request deletion of your personal data at any time. Submit a request to lt99 support and we will respond within 30 days.
Transparent Retention Periods
We publish clear retention periods for every category of data we hold. When data is no longer required, it is securely deleted or anonymised. We do not hold your data indefinitely.
Your Privacy, Your Platform
Have questions about your data? Visit our FAQ for quick answers, or log in to your lt99 account to review your privacy settings and responsible gaming tools.